For a machine to completely understand the diverse ways a chatbot for restaurants could query something, and be able to respond in the natural language just how a human would! To me, it feels like almost everything that we would ever want to achieve through NLP. Hence, this is one application I have always been intrigued about.


This second category could gain from in terms of saving of time and money, as we have explained above. Use this WhatsApp chatbot to create a conversational FAQ and store directory. Share details about your opening hours, return policy, and general info or ask for feedback. Use this WhatsApp bot template to understand your customers’ satisfaction with your business, product, or service. Pick a ready to use chatbot template and customise it as per your needs.

How Restaurants Can Benefit From the Evolution of Technology

Customers can use chatbots to reserve a table at your restaurant. It can be done via a chatbot on your restaurant’s website, where a consumer may have looked you up and viewed your menu before making a reservation. It’s also possible to use integrated messenger chatbots for this. Chatbot restaurants, for example, can be coupled with Facebook Messenger to allow clients to book tables directly from the social media platform. Appy Pie chatbot builder creates chatbots that offer users with an option of booking appointments as per their requirements. Of course, automation of restaurant booking in the way that restaurant chatbots allows, creates some possibility for abuse.

The easiest way to build a restaurant bot is to use a template provided by your chatbot vendor. This way, you have the background pre-built, and you only need to customize it to add your diner’s information. Restaurant chatbots can also recognize returning customers and use previous purchase information to advise the visitor. A bot can suggest dishes a customer may not know about, or recommend the best drink to match their preferred meal. Let’s say you know a family who orders food from your restaurant on Friday nights based on your information. Wouldn’t it be great if the chatbot could give that family a promotional message on Fridays?

Boost your customer engagement with a WhatsApp chatbot!

Haptik, a chatbot firm, has developed chatbots for more than 400 businesses across a variety of industries, including the hospitality sector and restaurants . Haptik’s chatbots performed more than 7 billion conversations. Thus, Haptik has a vast data set to train bots for a variety of applications. Despite their benefits, many chain restaurant owners and managers are unaware of restaurant chatbots.

  • These restaurant chatbots will use a combination of screens and voice to assist the customers in ordering.
  • Restaurants can provide customers with booking details and delivery status right on their mobile phones and make the process even more seamless.
  • The last action, by default, is to end the chat with a message asking if there’s anything else the bot can help your visitors with.
  • Restaurant bots can be easily integrated with platforms and apps like like Facebook Messenger, Google My Business or on your website.
  • First we embed our dataset which will be used as an input in the chatbot.
  • In restaurants, this often happens immediately, while the customer is in the restaurant.

They can continuously give and take feedback, create a customer database, show menu as well as table availability which will automatically result in better lead generation. Chatbots are also very useful for customers who prefer takeaways or home deliveries. Ordering takeaways via phone, website, or app can be difficult for some diners, but a restaurant chatbot can simplify the process. Patrons can interact with the chatbot, view the menu, place orders, and make payments.

Food & Restaurant Chatbot Examples and Free Templates

This business allows clients to leave suggestions and complaints on the bot for quick customer feedback collection. Chatbots can use machine learning and artificial intelligence to provide a more human-like experience and streamline customer support. They also provide analytics to help small businesses and restaurant owners track their performance. Restaurant chatbots can be used by restaurants and the users both. Users can use the chatbot to make the bookings, check the menu items availability and many more things. Restaurants can make the use of the chatbots to get the users feedback to make the brand image better.


For example, a restaurant chatbot that has previously taken food orders from a customer may be able to intelligently recommend meals that are similar to what has been ordered before. Alternatively, it could suggest meals that have previously been enjoyed by other customers who ordered the same menu items in the past. We recommend restaurants to pay attention to following restaurant chatbots specific best practices while deploying a chatbot . Our study found that over 71% of clients prefer using chatbots when checking their order status.

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However, there is no variable representing bill total so you will have to create one. AIMultiple informs hundreds of thousands of businesses including 55% of Fortune 500 every month. It can be the first visit, opening a specific page, or a certain day, amongst others.

The drag and drop interface let you easily manage the chatbot and securely deploy it on multiple platforms i.e. web, mobile apps, 3rd party chat messengers, voice devices etc. While messaging apps have a lot of users, they take the reigns of control and all you can do is follow their whims. Thus, if you are planning on building a menu/food ordering chatbot for your bar or restaurant, it’s best you go for a web-based bot, a chatbot landing page if you will. They’re not just another technology everybody is talking about. According to a 2016 business insider report, by 2022, 80% of businesses will be using chatbots.

Respond to Questions and Request Feedback

The data collected by chatbots help businesses study trends and deliver what customers expect through features like custom content and push notifications. Restaurants stand to make great gains in service to their customers by leveraging AI technology. Here are some highlights of how AI powered chatbots are changing the restaurant industry. According to CX Network, 53% of companies identify AI as an important tool in creating a “customer-first culture”.

  • Chatbots, often known as virtual assistants, is software that is designed to do specific tasks entirely independently of human supervision, management, or authorization.
  • They offer more freedom and flexibility when it comes to interactive conversational app elements that boost user experience such as carousels, buttons, transactional interfaces, etc.
  • The customers are already in your restaurant so the selling point of WhatsApp’s and Facebook’s user base is not really important here.
  • Restaurants can also take advantage of a restaurant chatbot to ask patrons for feedback, and gather information about them to deliver customised service and improved experiences.
  • Now, imagine your restaurant chatbots doing the same on your behalf.
  • This is not only a matter of cost reduction; bots go further and can handle a big variety of tasks that ranges from relations with customers to user experience.